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In Summary

This Privacy Policy explains how Anchor by Aurelo ("Anchor") collects, uses, shares, stores, and protects Personal Information when you access or use our website, applications, livestreaming, ticketing, payments, donations, communications, analytics, and related services.

We collect and process Personal Information only where reasonably necessary to provide the Services, operate Events, maintain security, improve the Platform, comply with legal obligations, and support users and Organizations. We do not sell your Personal Information. Anchor does not store complete payment card numbers or card security codes.

Event organizers are responsible for the attendee information they collect through events hosted on Anchor. Anchor processes and stores this information to provide the Services, maintain platform security, comply with legal obligations, and improve our Services.

This Privacy Policy should be read together with our Terms & Conditions, Account Deletion Policy, and any other policy or notice that applies to the specific Service you use.

Scope
Definitions
Information We Collect
How We Use Personal Information
Legal Bases for Processing
Communications
Artificial Intelligence Features
Platform Analytics and Improvement
Fraud Prevention and Security
When We Share Personal Information
Sharing with Organizations and Event Organizers
Service Providers and Subprocessors
Legal and Regulatory Disclosures
Business Transfers
International Data Transfers
Public Content
Data Retention
Retention Schedule
Account Deletion
Event Information After Account Deletion
Security
Your Security Responsibilities
Security Incidents
Children's Privacy
Data Accuracy
Your Privacy Rights
Accessing Your Information
Correcting Your Information
Requesting Deletion
Restricting or Objecting to Processing
Data Portability
Withdrawing Consent
Exercising Your Rights
Cookies and Similar Technologies
Types of Cookies We Use
Managing Cookies
Do Not Track
Changes to This Privacy Policy
Contact Us

Part I – Introduction

1. Scope

This Privacy Policy applies when you access or use Anchor, including our websites, web and mobile applications, livestreaming tools, over-the-top media services, ticketing, payment and donation features, live chat, notifications, analytics, artificial intelligence features, and related products and services collectively referred to as the Services.

It applies to Personal Information processed by Aurelo Technologies, the company that develops and operates Anchor. References to Anchor, we, us, or our mean Aurelo Technologies unless the context indicates otherwise.

This Privacy Policy applies to users who create Accounts, representatives and members of Organizations, Event Organizers, attendees, viewers, ticket purchasers, donors, subscribers, and visitors to our websites.

Some Organizations may provide additional privacy notices for their Events. Those notices may explain how the Organization uses attendee information for its own purposes. Where an Organization independently determines why and how Personal Information is used, the Organization is responsible for that processing under applicable law.

This Privacy Policy does not govern third-party websites, services, or applications that may be linked to or integrated with Anchor. Those third parties process information under their own terms and privacy policies.

2. Definitions

For this Privacy Policy:

Account means a registered user profile used to access Anchor.
Event means an in-person, virtual, hybrid, streamed, recorded, ticketed, or otherwise managed event made available through Anchor.
Event Organizer means a person or Organization that creates, manages, promotes, or administers an Event through Anchor.
Organization means a business, ministry, church, charity, institution, creative team, or other entity that uses Anchor to organize or manage Events and related activities.
Personal Information means information that identifies, relates to, describes, or can reasonably be linked with an individual. It may also be referred to as personal data under applicable law.
Processing means any operation performed on Personal Information, including collection, access, recording, organization, storage, analysis, use, disclosure, transfer, restriction, anonymization, or deletion.
Platform means Anchor's websites, software, applications, infrastructure, interfaces, and related technology.
Services means the products, features, functionality, support, and services provided through Anchor.

Other capitalized terms have the meanings given in our Terms & Conditions.

3. Information We Collect

The information we collect depends on how you use Anchor, the Services enabled for an Event, and the information you choose to provide.

3.1 Information You Provide Directly

Account information

When you create or manage an Account, we may collect:

your full name;
email address;
phone number;
password or authentication credentials;
profile image;
country or region;
communication preferences;
multi-factor authentication settings; and
other information you add to your profile.

Passwords are not stored in readable form. Passwords created directly through Anchor are processed using secure password-hashing methods, including bcrypt.

Organization information

When you create, join, or manage an Organization, we may collect:

Organization name;
business or operating information;
billing and subscription details;
team-member names, email addresses, roles, and permissions;
Organization branding and profile information;
support and administrative communications; and
other information submitted by authorized Organization users.

Event information

When an Event is created or managed, we may process:

Event names, descriptions, schedules, locations, and categories;
speaker, performer, host, and participant information;
ticket types, prices, access rules, and registration settings;
livestreams, recordings, media files, captions, and transcripts;
attendee registrations and attendance records;
live chat messages, reactions, poll responses, and questions;
donations, subscriptions, and transaction-related information;
event analytics and engagement data; and
other content uploaded or submitted in connection with an Event.

Communications

When you contact us or communicate through the Services, we may collect:

the content of your messages;
support requests;
troubleshooting information;
feedback, surveys, or product research responses;
records of communications; and
files or screenshots you provide.

3.2 Information Collected Automatically

When you access or use the Services, we may automatically collect technical and usage information, including:

IP address;
device type and device identifiers;
browser type and version;
operating system;
language and time-zone settings;
referring pages and URLs;
pages, features, and Events viewed;
clicks, interactions, and navigation paths;
session dates, times, and duration;
livestream quality and playback information;
crash reports, diagnostic information, and performance metrics;
authentication events and security logs;
approximate location inferred from an IP address; and
cookie or similar technology identifiers.

We use this information to deliver content, maintain sessions, troubleshoot technical issues, understand usage, prevent abuse, and improve the Services.

3.3 Information from Third Parties

We may receive Personal Information from third parties when you use integrated services or when those parties provide services to us. These sources may include:

Google Sign-In, where you choose to authenticate with a Google account;
Paystack, when a payment, donation, ticket purchase, or subscription is processed;
analytics providers, including Google Analytics;
cloud infrastructure and security providers;
email-delivery providers;
Organizations and Event Organizers that invite you, register you, or upload attendee information; and
publicly available sources where permitted by law.

The information we receive depends on your settings, the third party's policies, and the permissions you grant.

3.4 Payment Information

Payments, donations, subscriptions, and ticket purchases may be processed through Paystack or another approved payment provider. The payment provider may collect card details, bank information, mobile-money information, billing details, transaction identifiers, fraud signals, and related information.

Anchor does not store complete payment card numbers or card security codes. We may receive limited payment information such as payment status, transaction reference, amount, currency, payment method type, billing name, and the last digits or other limited descriptors provided by the payment processor.

3.5 Event Attendee Information

Depending on the Event, attendee information may include registration details, ticket information, attendance records, chat messages, poll responses, donations, questions, and other information submitted in connection with the Event.

Part II – How We Use Personal Information

4. How We Use Personal Information

We use Personal Information for the following purposes.

4.1 Providing and Operating the Services

We process information to:

create and manage Accounts;
authenticate users through email and password, Google Sign-In, JWT-based sessions, and supported multi-factor authentication;
create and manage Organizations, teams, roles, and permissions;
host, stream, record, and deliver Events;
manage ticketing, registrations, Event access, and attendance;
process donations, subscriptions, and other transactions;
provide live chat, polls, notifications, and engagement tools;
deliver analytics and reporting;
support integrations and application programming interfaces;
provide technical support; and
operate, maintain, and administer the Platform.

4.2 Personalizing the Experience

We may use information to remember settings, display relevant Events, recommend content, improve navigation, and tailor features to how you use Anchor.

4.3 Communicating with You

We process contact information to send account verification messages, password resets, transaction receipts, ticket confirmations, Event reminders, security alerts, product notices, support responses, and other operational communications.

Where permitted, we may also send marketing or promotional communications. You may unsubscribe from marketing communications using the link included in the message or by contacting us.

4.4 Improving and Developing Anchor

We use information to:

measure product performance and feature adoption;
diagnose errors and reliability issues;
improve accessibility and usability;
optimize livestream delivery and playback;
understand user needs;
conduct product research;
develop new Services and features; and
create aggregated, anonymized, or de-identified insights.

4.5 Safety, Security, and Enforcement

We process information to detect, investigate, prevent, and respond to:

unauthorized access;
account compromise;
fraudulent transactions;
spam, abuse, or harassment;
harmful or prohibited content;
violations of our Terms & Conditions;
security incidents; and
threats to users, Organizations, Anchor, or the public.

4.6 Legal and Compliance Purposes

We may process information to comply with applicable laws, taxation and accounting obligations, lawful requests, court orders, regulatory requirements, recordkeeping obligations, and the establishment, exercise, or defence of legal claims.

5. Legal Bases for Processing

Where applicable data-protection law requires a legal basis, we rely on one or more of the following:

5.1 Performance of a Contract

We process information where necessary to provide the Services you request, manage your Account, deliver Event access, process transactions, provide support, and perform our agreements with you or an Organization.

5.2 Compliance with Legal Obligations

We process information where necessary to comply with legal, regulatory, tax, accounting, fraud-prevention, and recordkeeping obligations.

5.3 Legitimate Interests

We may process information where necessary for legitimate interests pursued by Anchor or another party, provided those interests are not overridden by your rights and interests. These interests include:

operating and improving the Platform;
securing Accounts and infrastructure;
preventing fraud and misuse;
understanding product performance;
supporting Organizations and users;
enforcing agreements; and
protecting legal rights.

We rely on consent where required, including for certain optional communications, cookies, or features. You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

6. Communications

6.1 Service Communications

We send communications necessary to provide and secure the Services, including:

account-verification messages;
password resets;
login and security alerts;
ticket confirmations and Event-access details;
billing and transaction notices;
service announcements;
policy and legal notices;
support communications; and
Event notifications enabled by you or the relevant Organization.

These communications are operational and generally cannot be opted out of while maintaining an active Account or using the relevant Service.

6.2 Marketing Communications

Where permitted by law, we may send product updates, newsletters, promotions, or information about Events and Services that may be relevant to you.

You may unsubscribe by using the unsubscribe link in the communication or by contacting us. Unsubscribing from marketing messages does not stop essential service communications.

7. Artificial Intelligence Features

Anchor may provide artificial intelligence and machine-learning features that support:

AI-assisted moderation;
recommendations;
search and discovery;
categorization and tagging;
transcription and captioning;
summarization;
analytics and insights; and
workflow automation.

7.1 Information Processed by AI Features

Depending on the feature used, AI systems may process:

Event metadata;
livestream and recording information;
chat messages;
poll responses;
user interactions;
uploaded content;
transcripts or captions;
moderation signals; and
analytics data.

7.2 Human Oversight and Limitations

AI-generated outputs may be incomplete, inaccurate, inappropriate, or misleading. Users and Organizations remain responsible for reviewing AI-generated outputs and for decisions made using those outputs.

Where appropriate, Anchor may incorporate human review, moderation controls, appeals, configurable thresholds, or other safeguards. We do not represent that AI systems are error-free or suitable for every purpose.

8. Platform Analytics and Improvement

We use analytics to understand how the Platform is used, measure performance, improve reliability, and develop Services.

Analytics may help us evaluate:

feature adoption;
navigation and user flows;
livestream quality;
device and browser compatibility;
Event attendance and engagement;
error rates and performance;
accessibility; and
product-development priorities.

Where reasonably possible, we use aggregated, anonymized, or de-identified information for analytics and improvement. We may retain and use information that no longer identifies an individual, subject to applicable law.

9. Fraud Prevention and Security

We process Personal Information and technical information to:

detect unauthorized access;
prevent account compromise;
identify suspicious or fraudulent payments;
maintain security and audit logs;
investigate security incidents;
enforce our Terms & Conditions;
protect Platform integrity; and
prevent misuse of livestreaming, ticketing, donations, chat, and other features.

We may use automated systems and manual review to identify risk. Where permitted, we may suspend or restrict activity while investigating suspected fraud, abuse, or security threats.

Anchor does not sell your Personal Information.

We share Personal Information only where reasonably necessary to:

provide and operate the Services;
support Organizations and Events;
process payments;
deliver communications;
host and secure the Platform;
comply with legal obligations;
protect users, Anchor, and the public; or
carry out another purpose described in this Privacy Policy.

Where applicable, we require service providers to protect Personal Information and process it only for authorized purposes.

Anchor is designed to support Organizations that create and manage Events. Certain information may therefore be made available to the Organization or Event Organizer responsible for an Event in which you participate.

Depending on the Event and Services used, this may include:

your name;
email address;
phone number;
registration status;
ticket information;
attendance records;
donation or payment information related to the Event, excluding complete card details;
chat messages;
poll responses;
questions or feedback; and
other information you voluntarily provide through the Event.

Organizations and Event Organizers are responsible for how they use attendee information for their own purposes. Their use may be governed by their own privacy notices and applicable laws.

12. Service Providers and Subprocessors

We work with third-party providers that help us operate, secure, and improve Anchor. These providers may process Personal Information only as necessary to provide services to us.

12.1 Cloud Infrastructure

Anchor uses cloud infrastructure providers including:

Amazon Web Services (AWS);
Google Cloud Platform;
Oracle Cloud Infrastructure; and
DigitalOcean.

These providers may host, store, transmit, back up, monitor, or otherwise process information as necessary to operate the Platform.

12.2 Payment Processing

At the Effective Date, Anchor uses Paystack to process ticket purchases, donations, subscriptions, and other authorized transactions.

Anchor does not receive or store complete payment card numbers or card security codes. Paystack processes payment information under its own privacy policy and legal obligations.

12.3 Email Delivery

Anchor uses third-party email services, including:

Amazon Simple Email Service (Amazon SES); and
Resend.

These providers may process email addresses, message content, delivery status, bounce information, and related technical data to send account, Event, billing, support, and marketing communications.

12.4 Analytics

Anchor uses Google Analytics for certain website and product analytics. Google Analytics may process browser information, device information, usage events, IP address or derived location information, page views, and interaction data, subject to available privacy settings and controls.

12.5 Other Providers

We may use additional providers for authentication, content delivery, monitoring, logging, customer support, fraud prevention, backup, disaster recovery, and other operational purposes. We will update our policies or subprocessor disclosures where appropriate when material providers change.

13. Legal and Regulatory Disclosures

We may disclose Personal Information where we reasonably believe disclosure is necessary to:

comply with applicable law or regulation;
respond to a valid court order, subpoena, warrant, or lawful request;
cooperate with regulators or public authorities;
investigate fraud, abuse, or security incidents;
enforce our Terms & Conditions or other agreements;
establish, exercise, or defend legal claims; or
protect the rights, property, safety, and security of Anchor, users, Organizations, or the public.

Where legally permitted and appropriate, we may notify affected users before disclosure.

14. Business Transfers

If Aurelo Technologies or Anchor is involved in a merger, acquisition, financing, reorganization, insolvency, sale of assets, or similar transaction, Personal Information may be disclosed or transferred as part of that transaction.

The recipient will be required to handle Personal Information in accordance with applicable law. Where required, we will provide notice of material changes affecting how Personal Information is processed.

15. International Data Transfers

Anchor serves users and Organizations across multiple jurisdictions. Personal Information may therefore be transferred to, stored in, or processed in countries other than the country in which it was collected.

At the Effective Date, Personal Information may be processed in:

Ghana;
the United States;
Germany;
the United Kingdom; and
other jurisdictions where our service providers operate.

Data-protection laws may differ between countries. Where required by applicable law, we use reasonable contractual, technical, and organizational safeguards for international transfers. These may include data-processing agreements, contractual transfer protections, access controls, encryption, and vendor-security assessments.

The inclusion of a country above does not mean that every user's Personal Information is processed in every listed country.

16. Public Content

Certain information you choose to publish through Anchor may be visible to other users or the public. Examples include:

publicly listed Events;
Organization profiles;
speaker or performer profiles;
Event descriptions and schedules;
public livestreams or recordings;
comments, chat messages, questions, or poll results where public participation is enabled; and
other content you intentionally make public.

Please consider carefully what you publish. Once information is public, third parties may copy, share, index, or use it outside Anchor's control.

Part IV – Data Retention and Security

17. Data Retention

Anchor retains Personal Information only for as long as reasonably necessary to:

provide the Services;
maintain Accounts and Organizations;
operate and support Events;
process and document transactions;
comply with legal, regulatory, accounting, and tax obligations;
resolve disputes;
enforce agreements;
maintain security; and
fulfil the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information, the relationship with the user or Organization, legal obligations, security needs, and whether the information is contained in active systems, logs, or backups.

When Personal Information is no longer required, we may delete, anonymize, aggregate, or otherwise securely dispose of it.

18. Retention Schedule

The following table summarizes Anchor's standard retention periods. A different period may apply where required by law, contract, dispute, investigation, or legitimate operational need.

Data Category	Standard Retention Period
Active Account information	Until the Account is deleted
Soft-deleted Account information	Up to 30 days after deletion
Transaction and billing records	7 years, or longer where required by law
Security logs and audit records	12 months
Event analytics	Until deleted by the relevant Organization
System backups	Automatically overwritten under infrastructure backup schedules

Backups are designed for recovery and continuity. Information in backups may remain until the relevant backup is overwritten, even after it has been removed from active systems.

19. Account Deletion

You may request deletion of your Anchor Account through available account settings or by contacting us.

When a valid deletion request is processed:

access to the Account is revoked;
the profile is removed from active use;
Personal Information is deleted, anonymized, or restricted where appropriate; and
remaining information is handled under this Privacy Policy and the Account Deletion Policy.

Certain information may be retained where necessary to:

comply with legal, accounting, tax, or regulatory obligations;
maintain transaction records;
detect or investigate fraud;
preserve security logs;
resolve disputes;
enforce agreements; or
establish, exercise, or defend legal claims.

Additional details are available in our Account Deletion Policy.

20. Event Information After Account Deletion

Deleting a personal Account does not automatically delete all Event-related information.

For example:

Events created on behalf of an Organization may remain available to that Organization;
completed Event records may remain for operational or historical purposes;
attendance or ticket records may remain where necessary for the Event Organizer;
transaction records may be retained for legal and accounting purposes;
content submitted as part of an Organization's Event may remain where the Organization has a legitimate right to retain it; and
audit and security records may remain for the applicable retention period.

Where reasonably possible and legally appropriate, information directly identifying a deleted user will be removed, anonymized, or restricted.

21. Security

Protecting Personal Information is a core responsibility of Anchor. We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Our safeguards may include:

HTTPS and TLS encryption for data in transit;
secure password hashing using bcrypt;
encrypted or secured database connections;
role-based access controls;
multi-factor authentication where supported;
tenant and Organization-level access controls;
JWT-based authentication and session controls;
audit logging;
rate limiting and abuse prevention;
webhook verification;
infrastructure monitoring and alerting;
controlled administrative access;
backups and recovery procedures;
security reviews; and
incident-response processes.

Security controls evolve as the Platform changes. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

22. Your Security Responsibilities

You are responsible for taking reasonable steps to protect your Account, including:

choosing a strong, unique password;
keeping login credentials confidential;
enabling multi-factor authentication where available;
maintaining the security of your devices and email account;
signing out of shared or public devices;
reviewing account activity and security notices; and
notifying us promptly if you suspect unauthorized access.

You remain responsible for activity performed through your Account until you notify us of suspected compromise, subject to applicable law.

23. Security Incidents

If we become aware of a security incident involving Personal Information, we will take reasonable steps to:

investigate the incident;
contain and remediate the issue;
assess the nature and scope of the impact;
preserve appropriate records;
notify affected users, Organizations, regulators, or authorities where required; and
take steps to reduce the risk of recurrence.

The timing and content of any notice will depend on the circumstances and applicable legal requirements.

24. Children's Privacy

Anchor is intended for adults and Organizations. You must be at least 18 years old to create an Account or independently use the Services.

We do not knowingly collect Personal Information directly from individuals under 18 in violation of this Privacy Policy. If we learn that such information has been collected improperly, we will take reasonable steps to delete it or otherwise comply with applicable law.

An Organization that uses Anchor in connection with minors is responsible for obtaining any permissions or consents required by law and for configuring its Event appropriately.

25. Data Accuracy

We encourage users and Organizations to keep Personal Information accurate, complete, and current.

Many Account details can be updated through Account settings. Where information cannot be updated directly, you may contact us. We may request verification before making a correction.

Part V – Your Privacy Rights

26. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your Personal Information, including the right to:

request access;
request correction;
request deletion;
restrict certain processing;
object to certain processing;
receive a portable copy of information;
withdraw consent;
opt out of direct marketing; and
submit a complaint to an appropriate supervisory authority.

These rights are not absolute. We may decline or limit a request where permitted by law, including where information must be retained for legal obligations, security, fraud prevention, or legal claims.

27. Accessing Your Information

You may request confirmation of whether Anchor processes Personal Information about you and, where applicable, request access to:

the categories of Personal Information processed;
the purposes of processing;
the categories of recipients;
the expected retention period or retention criteria;
the source of information where it was not collected directly from you; and
a copy of your Personal Information.

We may redact information that identifies other individuals or is protected by confidentiality, privilege, security, or applicable law.

28. Correcting Your Information

You may correct certain information through your Account settings. You may also contact us to request correction of inaccurate or incomplete Personal Information.

We may request documentation or other verification where reasonably necessary to confirm the requested change.

29. Requesting Deletion

You may request deletion of your Personal Information in accordance with applicable law and our Account Deletion Policy.

We may retain or restrict certain information where necessary to:

meet legal, tax, accounting, or regulatory requirements;
maintain transaction records;
prevent fraud or abuse;
protect security;
resolve disputes;
enforce agreements; or
establish, exercise, or defend legal claims.

Where information cannot be deleted immediately, we may restrict its use or retain it only for the applicable purpose and period.

30. Restricting or Objecting to Processing

Where permitted by law, you may ask us to restrict processing or object to processing based on legitimate interests.

We will evaluate the request in light of our legal obligations, the purposes of processing, and the rights of others. We may continue processing where there are compelling legitimate grounds or where processing is necessary for legal claims, security, or provision of the Services.

You may object to direct marketing at any time.

31. Data Portability

Where required by law, you may request Personal Information you provided to Anchor in a structured, commonly used, and machine-readable format.

Where technically feasible and legally permitted, you may request direct transmission to another provider. Portability rights generally apply only to information processed by automated means on the basis of consent or contract.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing performed before withdrawal. Some optional features may no longer be available after consent is withdrawn.

33. Exercising Your Rights

To exercise a privacy right, contact us using the details in Section 39.

Please provide sufficient information to help us:

identify you;
verify your identity;
understand the request; and
locate the relevant information.

We may request additional verification to protect against unauthorized or fraudulent requests. We will respond within the period required by applicable law.

Where Anchor processes information solely on behalf of an Organization, we may refer your request to the relevant Organization or ask you to contact it directly.

Part VI – Cookies and Similar Technologies

34. Cookies and Similar Technologies

Anchor uses cookies and similar technologies to operate, secure, measure, and improve the Platform.

Cookies are small files stored on a browser or device. Similar technologies may include local storage, pixels, tags, software development kits, and device identifiers.

35. Types of Cookies We Use

35.1 Essential Cookies

Essential cookies and similar technologies are necessary to operate the Services. They may support:

authentication;
session management;
security and fraud prevention;
account and Organization access;
load balancing;
basic preferences; and
transaction or Event workflows.

Because these technologies are necessary for the Platform to function, they generally cannot be disabled through Anchor.

35.2 Analytics Cookies

Analytics cookies help us understand how users interact with the Platform. We use this information to:

measure usage;
improve navigation;
identify technical issues;
understand feature adoption;
evaluate performance; and
improve the user experience.

At the Effective Date, Anchor uses Google Analytics for certain analytics functions.

35.3 Functional Cookies

Functional cookies may remember settings and preferences, such as language, interface preferences, selected options, or other choices that improve the experience of returning users.

36. Managing Cookies

Most browsers allow you to view, delete, or block cookies and configure cookie preferences.

Disabling essential cookies may prevent parts of Anchor from functioning correctly. Disabling analytics cookies may reduce our ability to understand and improve the Services but should not prevent access to core functions where consent is required.

Where legally required, Anchor will provide a cookie consent or preference tool.

37. Do Not Track

Some browsers provide a Do Not Track setting. Because there is no universally accepted standard for interpreting or responding to these signals, Anchor does not currently respond differently based solely on a Do Not Track signal.

We may update our practices if applicable laws or industry standards change.

Part VII – Changes and Contact

38. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

the Services;
technology and infrastructure;
legal or regulatory requirements;
security practices;
third-party providers; or
business operations.

When we update the Privacy Policy, we will revise the Last Updated date and publish the updated version through the Platform or Trust Center.

Where required by law, we will provide additional notice of material changes. Changes become effective on the date stated in the updated Privacy Policy.

39. Contact Us

Questions, requests, and concerns about this Privacy Policy or Anchor's handling of Personal Information may be directed to:

Aurelo Technologies
Accra, Ghana

Legal and Privacy
Email: legal@technologies.aurelo.cc

Customer Support
Email: support@technologies.aurelo.cc

Telephone
+233 532 396 876

Where applicable, you may also have the right to lodge a complaint with the data-protection or supervisory authority in your jurisdiction.