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In Summary

This Account Deletion Policy explains how to request deletion of an Anchor Account, how Anchor verifies and processes a request, what information is deleted or anonymized, what information may be retained, and how deletion affects Organizations, Events, transactions, and other Platform records.

Deleting an Account is a significant and potentially permanent action. A verified Account normally enters a soft-deletion period of up to 30 days before permanent deletion begins. Some records may be retained where required for legal, financial, security, fraud-prevention, dispute-resolution, or other legitimate purposes.

This Policy should be read together with the Terms & Conditions, Privacy Policy, and Legal Notice.

Scope
Who May Request Deletion
Before You Request Deletion
How to Request Account Deletion
Identity and Request Verification
Processing Timeline
Soft-Deletion Period
Information We Delete or Anonymize
Information We May Retain
Organizations, Teams, and Administrative Roles
Events and Event Content
Attendee Information
Tickets, Payments, Donations, and Financial Records
Communications and Support Records
Security Logs, Fraud Prevention, and Legal Holds
Backups and Disaster Recovery
Third-Party Services
Cancelling a Deletion Request
After Permanent Deletion
Requests Made on Behalf of Another Person
When We May Delay or Decline a Request
Changes to this Policy
Contact
Related Documents

1. Scope

This Account Deletion Policy applies to personal user Accounts registered on Anchor.

It explains the standard process used by Aurelo Technologies to permanently delete or anonymize Account-related Personal Information from the Anchor Platform.

This Policy does not automatically require the deletion of:

an Organization;
an Event;
content owned or controlled by an Organization;
records that an Organization is entitled or required to retain;
transaction, accounting, tax, fraud-prevention, audit, or security records;
data that has already been anonymized or aggregated; or
information that must be retained under applicable law.

Requests involving information controlled by an Event Organizer or Organization may need to be directed to that Organizer or Organization. Anchor will assist where reasonably appropriate and required by applicable law.

2. Who May Request Deletion

An Account owner may request deletion of their own Anchor Account at any time.

For security and privacy reasons:

a user may not request deletion of another person's Account without valid legal authority;
Organization members may not delete another member's personal Account merely because they hold an administrative role;
an Organization administrator may remove a user from an Organization without deleting that user's personal Anchor Account; and
Anchor may require identity and authority verification before acting on any request.

Where a request is submitted by an authorized representative, guardian, executor, administrator, or other legally empowered person, Anchor may request documentation confirming that authority.

3. Before You Request Deletion

Before submitting a deletion request, you should consider whether you need to:

download or copy information you wish to keep;
save invoices, receipts, tickets, donation confirmations, or other transaction records;
transfer ownership of an Organization;
appoint another Organization owner or administrator;
reassign Event management responsibilities;
export content or analytics made available through your Account;
resolve outstanding payments, disputes, chargebacks, refunds, or support matters;
cancel active subscriptions where separate cancellation is required; or
notify collaborators who may be affected by your departure.

Deleting an Account may remove your access to Organizations, Events, purchased content, livestreams, tickets, transaction history, analytics, and other Services associated with that Account.

Account deletion is different from:

signing out;
removing an application from a device;
unsubscribing from marketing communications;
leaving an Organization;
cancelling a ticket or subscription;
requesting a refund; or
temporarily choosing not to use Anchor.

Those actions do not, by themselves, delete your Account.

4. How to Request Account Deletion

You may request deletion through one of the following methods:

the Account deletion controls in your Anchor settings, where available;
the dedicated Account Deletion Request page; or
an email to support@technologies.aurelo.cc.

A request should include enough information for Anchor to locate the relevant Account and verify the request. This may include:

the name associated with the Account;
the Account email address;
the Organization or Event associated with the Account, where relevant; and
any additional information reasonably necessary to verify identity or authority.

Do not send passwords, complete payment card details, or unnecessary identity documents by email.

5. Identity and Request Verification

Anchor takes reasonable steps to ensure that Account deletion requests are genuine and authorized.

Verification may include:

signing in to the affected Account;
re-entering the Account password;
confirming a verification link sent to the registered email address;
completing multi-factor authentication;
confirming recent Account activity or Organization details;
providing limited additional information; or
supplying evidence of legal authority where the requester acts for another person.

Where the Account was created or accessed through Google Sign-In, Anchor may use the verified email address and existing Account session as part of the verification process.

Anchor may pause processing until verification is complete. If we cannot reasonably verify the identity or authority of the requester, we may decline the request.

6. Processing Timeline

After a request is received, Anchor will generally:

acknowledge the request;
verify the identity and authority of the requester;
assess whether the Account has Organization, Event, payment, dispute, security, or legal dependencies;
place the Account into soft deletion, where appropriate;
restrict or revoke normal Account access;
permanently delete or anonymize eligible information after the soft-deletion period; and
retain limited records only where permitted or required.

The time required to complete a request may vary depending on:

verification requirements;
the number of Organizations or Events connected to the Account;
unresolved transactions or disputes;
security investigations;
legal obligations;
technical dependencies; or
exceptional operational circumstances.

Anchor aims to complete privacy requests within the period required by applicable law.

7. Soft-Deletion Period

Once a deletion request has been verified and accepted, the Account will normally enter a soft-deletion period of up to 30 days.

During this period:

the Account may be disabled or inaccessible;
active sessions and authentication tokens may be revoked;
the user may be removed from some Organization or Event interfaces;
the Account may be marked as pending deletion;
information may be restricted from ordinary use; and
Anchor may preserve the Account temporarily to prevent accidental or fraudulent deletion.

The soft-deletion period gives Anchor time to:

process dependent Organization and Event records;
address ownership or administrative-role conflicts;
complete legally required checks;
resolve an authorized cancellation request; and
prepare eligible Personal Information for deletion or anonymization.

The 30-day period is a maximum standard period, not a guarantee that every category of information will remain recoverable throughout that time.

8. Information We Delete or Anonymize

Subject to legal and operational exceptions, Anchor may delete or anonymize Account information such as:

profile name and optional profile details;
profile photograph or avatar;
login credentials and password hash;
authentication tokens and active sessions;
personal preferences and interface settings;
saved notification preferences;
non-required device or session associations;
optional biographical or profile information;
Personal Information contained only in the user profile;
certain direct identifiers connected to historical activity; and
other Account data no longer reasonably necessary for the purposes described in the Privacy Policy.

Where deleting a record would damage the integrity of an Organization, Event, financial, security, or audit record, Anchor may instead remove or replace direct identifiers so that the record no longer reasonably identifies the deleted user.

Deletion and anonymization methods may vary according to the type of information and the system in which it is stored.

9. Information We May Retain

Anchor may retain limited information after an Account deletion request where reasonably necessary to:

comply with legal, regulatory, tax, accounting, or financial obligations;
establish, exercise, or defend legal claims;
investigate fraud, abuse, unauthorized access, or security incidents;
enforce the Terms & Conditions or other agreements;
resolve disputes, refunds, chargebacks, or payment reconciliation issues;
preserve the integrity of Organization and Event records;
maintain audit trails;
comply with a court order, lawful request, or legal hold;
protect Anchor, users, Organizations, and the public; or
maintain anonymized or aggregated analytics that no longer reasonably identify the user.

Our standard retention framework includes:

Data Category	Standard Retention Period
Active Account information	Until the Account is deleted
Soft-deleted Account information	Up to 30 days after an accepted deletion request
Transaction and billing records	7 years, or longer where required by law
Security logs and related audit records	12 months, unless longer retention is reasonably necessary
Event analytics	Until deleted by the relevant Organization
Backups	Automatically overwritten according to infrastructure retention schedules

A longer or shorter period may apply where required by law, contract, technical design, or a documented legal or security need.

Information retained after deletion is restricted to the purposes for which it is retained and is not treated as an active user profile.

10. Organizations, Teams, and Administrative Roles

Deleting your personal Account does not automatically delete an Organization, team, workspace, or business record associated with it.

Where you are an Organization owner or administrator, Anchor may require you to:

transfer ownership to another eligible user;
appoint another administrator;
resolve outstanding billing or contractual responsibilities;
remove or reassign integrations, credentials, or operational dependencies; or
confirm that the Organization should be closed where no successor exists.

If you are the sole owner or administrator of an Organization, the deletion request may be delayed until the Organization is transferred, closed, or otherwise resolved.

After Account deletion:

your access to the Organization ends;
your personal profile may be removed or anonymized;
Organization audit history may continue to show that an action occurred;
ownership or attribution may be transferred, generalized, or anonymized; and
Organization-controlled data may remain available to authorized Organization users.

An Organization's retention or use of information may also be governed by its own policies and legal obligations.

11. Events and Event Content

Events created, managed, or published through an Organization may remain available after the deletion of an individual user's Account.

Deletion does not automatically remove:

Event titles, descriptions, schedules, or settings;
livestream recordings or uploaded media;
speaker or performer information supplied for an Event;
ticket types and registration settings;
chat, poll, survey, or engagement records;
Event reports and analytics;
content owned by an Organization or another rights holder; or
historical records needed to show how an Event was managed.

Where content belongs solely to the deleting user and is not required for an Organization, Event, legal, security, or operational purpose, Anchor may delete or anonymize it.

Users should remove or export eligible personal content before requesting Account deletion where the Platform provides tools to do so.

12. Attendee Information

Event organizers are responsible for the attendee information they collect through events hosted on Anchor. Anchor processes and stores this information to provide the Services, maintain platform security, comply with legal obligations, and improve our Services.

Deleting an attendee's personal Anchor Account does not necessarily require the deletion of information that an Event Organizer independently needs to retain, such as:

registration records;
attendance records;
ticket validation history;
donation or payment records;
consent records;
Event communications;
security or access-control records; or
records needed for legal, contractual, or reporting purposes.

Where Anchor acts on behalf of an Organization in relation to attendee information, the attendee may need to direct a deletion request to the relevant Organization. Anchor may assist the Organization in responding where required by law or contract.

Anchor may anonymize direct identifiers while preserving non-identifying Event statistics and records.

13. Tickets, Payments, Donations, and Financial Records

Account deletion does not automatically erase transaction or financial records.

Anchor may retain records associated with:

ticket purchases;
refunds;
subscriptions;
donations;
invoices and receipts;
settlements and payouts;
transaction references;
payment disputes and chargebacks;
taxes, levies, and accounting entries; and
fraud-prevention and reconciliation processes.

Transaction and billing records are generally retained for 7 years, or for a longer period where required by applicable law.

Payments are processed through third-party payment providers, including Paystack. Anchor does not store complete payment card numbers or card security codes.

Deleting your Anchor Account does not automatically delete information held independently by a payment provider. Requests concerning a provider's independent records may need to be directed to that provider.

Account deletion does not create a right to a refund and does not cancel financial obligations that arose before deletion.

14. Communications and Support Records

Anchor may retain limited records of communications with you where necessary to:

document and resolve support requests;
verify that a deletion request was processed;
maintain legal or regulatory evidence;
investigate abuse or security concerns;
resolve disputes; or
improve support operations using anonymized or minimized information.

Marketing preferences may be retained in a suppression list to ensure that an unsubscribed or deleted user is not inadvertently re-added to marketing communications.

Service and transaction communications may be retained with the related legal, financial, Event, or security record.

15. Security Logs, Fraud Prevention, and Legal Holds

Security logs and audit records may include:

login attempts;
device and network information;
administrative actions;
access-control changes;
suspicious activity indicators;
fraud-prevention signals;
webhook and integration events; and
security incident records.

These records are generally retained for 12 months, but may be retained longer where reasonably necessary for an active investigation, dispute, legal claim, regulatory obligation, or legal hold.

A legal hold may temporarily prevent deletion of otherwise eligible information. When the hold no longer applies, Anchor will resume deletion or anonymization in accordance with its normal procedures.

16. Backups and Disaster Recovery

Deleted or anonymized information may remain temporarily in encrypted backups or disaster-recovery systems.

Backups:

are protected by access controls and security safeguards;
are used for continuity, restoration, and disaster-recovery purposes;
are not ordinarily used to restore a deleted Account for normal access;
may contain information that was active at the time the backup was created; and
are automatically overwritten according to infrastructure retention schedules.

Where information is restored from a backup after deletion, Anchor will take reasonable steps to reapply the deletion or restriction before returning the restored system to normal use.

Because backup systems operate on scheduled rotation cycles, deletion from backups may not occur immediately.

17. Third-Party Services

Anchor uses third-party service providers to support hosting, authentication, payments, email delivery, analytics, monitoring, and other Platform functions.

A deletion request submitted to Anchor will be applied to information controlled by Anchor and, where appropriate, communicated to processors acting on Anchor's behalf.

A request does not automatically delete information that a third party:

controls independently;
must retain under its own legal obligations;
received directly from the user under a separate relationship; or
processes under separate terms accepted by the user.

Relevant providers may include Amazon Web Services, Google Cloud, Oracle Cloud, DigitalOcean, Paystack, Amazon Simple Email Service, Resend, Google Analytics, and Google Sign-In.

For more information, see the Privacy Policy.

18. Cancelling a Deletion Request

You may ask Anchor to cancel a deletion request during the soft-deletion period by contacting support@technologies.aurelo.cc.

Cancellation is not guaranteed. It may not be possible where:

permanent deletion or irreversible anonymization has already begun;
security or legal restrictions prevent Account restoration;
Organization roles have already been transferred;
content or settings have already been permanently removed; or
technical systems no longer permit reliable restoration.

Anchor may require identity verification before cancelling a request.

Once permanent deletion has been completed, the Account cannot be restored.

19. After Permanent Deletion

After permanent deletion:

you will no longer be able to access the deleted Account;
deleted credentials and authentication tokens cannot be used;
Account settings and eligible profile information cannot be recovered;
retained records will remain restricted to the purposes that justify retention;
Organization or Event records may remain as described in this Policy; and
use of Anchor again will generally require creation of a new Account.

Re-registering with the same email address does not restore the deleted Account, prior access rights, purchases, Organization roles, or historical settings.

Anchor may prevent reuse of certain identifiers where reasonably necessary for security, abuse prevention, legal compliance, or suppression-list management.

20. Requests Made on Behalf of Another Person

Anchor may accept a deletion request from a person legally authorized to act for an Account owner.

The requester may be required to provide:

proof of identity;
written authorization;
a valid power of attorney;
guardianship documentation;
probate or estate documentation;
a court order; or
other evidence reasonably demonstrating legal authority.

Anchor will limit the collection and use of verification documents to the purposes of assessing and processing the request.

For a deceased user's Account, Anchor may preserve information needed for legal, estate, financial, Organization, Event, security, or memorialization purposes before deleting or restricting the Account.

21. When We May Delay or Decline a Request

Anchor may delay, limit, or decline a deletion request where permitted by applicable law, including where:

the requester's identity or authority cannot be verified;
the request is fraudulent, abusive, manifestly unfounded, or excessive;
deletion would interfere with legal obligations;
information is subject to a legal hold, court order, or active investigation;
records are needed to establish, exercise, or defend legal claims;
transaction, tax, accounting, or regulatory retention requirements apply;
deletion would materially compromise security, fraud prevention, or platform integrity;
the request concerns information controlled by an Organization or third party;
an unresolved Organization ownership or administrative dependency exists; or
technical limitations make immediate deletion impracticable, provided the information is appropriately restricted.

Where appropriate and legally permitted, Anchor will explain the reason for the delay, limitation, or refusal and identify any available next steps.

22. Changes to this Policy

We may update this Account Deletion Policy to reflect changes to:

Anchor's Services or Account architecture;
privacy, retention, or security practices;
Organization and Event management features;
legal or regulatory requirements;
third-party service arrangements; or
deletion tools and verification procedures.

When changes are made, we will revise the Last Updated date at the top of this Policy. Material changes may be communicated through the Platform or by other reasonable means where required.

The revised Policy becomes effective on the date stated in the updated version.

23. Contact

Questions, deletion requests, and requests to cancel a pending deletion may be directed to:

Aurelo Technologies
Accra, Ghana

Support: support@technologies.aurelo.cc
Legal and privacy: legal@technologies.aurelo.cc
Telephone: +233 532 396 876

For security, please submit deletion requests from the email address associated with your Anchor Account where possible.