On this page

In Summary

These Organizer Terms apply when a person or Organization creates, manages, publishes, promotes, streams, sells access to, or otherwise operates an Event through Anchor.

Organizers are responsible for ensuring Events are lawful and accurately described, obtaining necessary licences and permissions, managing attendees and collaborators, setting clear ticket and refund terms, protecting attendee information, meeting tax and financial obligations, using Platform features responsibly, and resolving Event-specific attendee concerns.

These Organizer Terms supplement the Terms & Conditions. If there is a conflict, these Organizer Terms control only in relation to Organizer-specific responsibilities.

Scope
Organizer Eligibility and Authority
Organizations, Teams, and Representatives
Event Creation and Accuracy
Legal Compliance
Licences, Permits, and Approvals
Speakers, Performers, Staff, and Vendors
Event Content and Intellectual Property
Livestreaming and Recording
Attendee Information and Privacy
Registration Forms and Consent
Communications and Marketing
Tickets and Admission
Pricing and Disclosures
Refunds, Cancellations, and Postponements
Donations and Fundraising
Payments and Payment Providers
Taxes, Invoices, and Financial Records
Payouts, Holds, and Reserves
Chargebacks and Payment Disputes
Event Fulfilment and Attendee Support
Accessibility and Non-Discrimination
Safety, Security, and Emergency Planning
Minors and Age-Restricted Events
Prohibited and High-Risk Events
Chat, Polls, and Audience Engagement
Analytics and Reporting
Artificial Intelligence Features
Integrations and Third-Party Services
Sponsorships, Advertising, and Promotions
Organizer Policies and Additional Terms
Suspension, Removal, and Cancellation by Anchor
Organizer Indemnity
Disclaimers and Allocation of Responsibility
Records and Cooperation
Changes to these Organizer Terms
Governing Law
Contact
Related Documents

1. Scope

These Organizer Terms apply to any person or Organization that uses Anchor to create or publish an Event, manage an Event page, invite or register attendees, issue or sell tickets, collect donations, provide subscriptions or paid access, deliver a livestream or recording, communicate with attendees, access Event analytics, use audience-engagement tools, manage speakers or staff, receive settlements or payouts, or otherwise offer an Event, service, experience, or benefit through the Platform.

A person acting for an Organization is also bound by these Organizer Terms.

Anchor provides technology and infrastructure. Except where expressly agreed in writing, Anchor is not the producer, promoter, venue operator, performer, charity, merchant, seller, employer, agent, or legal representative of the Organizer.

2. Organizer Eligibility and Authority

An Organizer must:

be at least 18 years old;
have legal capacity to enter into binding agreements;
provide accurate and complete registration information;
maintain valid contact details;
have authority to act for the relevant Organization;
use the Platform only for lawful purposes; and
satisfy applicable identity, business, payment, tax, and risk-verification requirements.

If you create or manage an Event for an Organization, you represent that you are authorized to accept these Organizer Terms, publish and manage the Event, bind the Organization where applicable, provide payment instructions, appoint team members, and make decisions concerning tickets, refunds, content, and attendee information.

Anchor and its payment providers may request documentation to verify identity, authority, beneficial ownership, business activity, or eligibility.

3. Organizations, Teams, and Representatives

An Organizer may permit employees, contractors, volunteers, agencies, consultants, or other representatives to access an Organization or Event.

The Organizer is responsible for:

assigning appropriate roles and permissions;
limiting access to what each person needs;
removing access when it is no longer required;
protecting administrative credentials;
supervising representatives;
reviewing important configuration changes;
maintaining accurate ownership and administrator records; and
ensuring representatives comply with Anchor policies.

Actions performed through an authorized Organization Account are treated as actions of the Organization.

Anchor is not responsible for losses caused by excessive permissions, shared credentials, failure to revoke access, or unauthorized conduct by a person whom the Organizer enabled to access the Organization.

4. Event Creation and Accuracy

An Organizer must provide accurate, clear, and current information about each Event, including the Event name, date, time, time zone, location, Organizer identity, description, speakers or performers, ticket prices, mandatory fees, capacity, age restrictions, accessibility information, refund terms, livestream availability, recording availability, sponsorships, donation purposes, and other material conditions.

An Organizer must promptly correct information that becomes inaccurate.

An Organizer must not publish a fictitious Event, knowingly misstate an Event's location or schedule, falsely claim participation or endorsement, hide material fees or restrictions, create artificial scarcity, exaggerate expected attendance, publish misleading media or credentials, or continue selling access when the Organizer knows the Event cannot be delivered as described.

5. Legal Compliance

The Organizer is responsible for identifying and complying with all laws, regulations, codes, orders, licences, and industry obligations applicable to the Organizer, Event, venue, audience, content, ticket sales, donations, payments, taxes, advertising, communications, recordings, privacy, accessibility, health and safety, employment, performers, food and beverages, regulated products, and cross-border activity.

Anchor's availability in a jurisdiction does not mean that every Event or activity is lawful there.

The Organizer must obtain independent professional advice where appropriate.

6. Licences, Permits, and Approvals

Before publishing or delivering an Event, the Organizer must obtain all required business registrations, venue permissions, public-event permits, broadcasting or streaming permissions, music and performance licences, fundraising approvals, raffle or gaming approvals, food and beverage permits, alcohol licences, health and safety approvals, security approvals, immigration or work permissions, tax registrations, professional licences, and other applicable approvals.

The Organizer must keep those approvals valid for the duration of the Event and provide evidence to Anchor upon reasonable request.

Anchor does not verify that an Organizer has obtained every required licence merely because an Event is accepted or published.

7. Speakers, Performers, Staff, and Vendors

The Organizer is responsible for all persons it appoints or presents in connection with an Event, including speakers, performers, hosts, moderators, staff, volunteers, security personnel, production teams, venue operators, caterers, vendors, sponsors, agencies, and contractors.

The Organizer must ensure that appropriate agreements cover participation, compensation, intellectual property, recording and livestreaming, publicity rights, confidentiality, safety obligations, cancellation, conduct, taxes, and data protection.

Anchor is not responsible for an Organizer's employment, contractor, agency, compensation, or vendor disputes.

8. Event Content and Intellectual Property

The Organizer retains ownership of content it owns and makes available through Anchor.

The Organizer grants Anchor the limited rights necessary to host, encode, transcode, store, reproduce, display, distribute, transmit, moderate, secure, back up, and otherwise process Event content to provide the Services.

The Organizer represents that it has all rights necessary for livestreams, recordings, music, photographs, films, graphics, logos, scripts, presentations, performer appearances, speaker materials, advertisements, audience contributions, and other Event content.

The Organizer is responsible for paying royalties, licence fees, residuals, union charges, collecting-society fees, or other compensation connected to Event content.

9. Livestreaming and Recording

If an Event is livestreamed or recorded, the Organizer must obtain necessary participant and performer permissions, provide required recording notices, use appropriate access controls, protect restricted streams, obtain music and broadcast permissions, inform attendees where their image or voice may appear, comply with venue restrictions, and secure recorded content appropriately.

The Organizer is responsible for deciding whether a recording is public, private, limited to ticket holders, downloadable, time-limited, or reusable for marketing or commercial purposes.

Anchor may interrupt or disable a stream where necessary to address safety, security, legal, intellectual-property, infrastructure, or Platform-integrity concerns.

Anchor does not guarantee uninterrupted livestream quality.

10. Attendee Information and Privacy

Event organizers are responsible for the attendee information they collect through events hosted on Anchor. Anchor processes and stores this information to provide the Services, maintain platform security, comply with legal obligations, and improve our Services.

The Organizer must:

identify a lawful purpose for collecting attendee information;
provide required privacy notices;
collect only information reasonably necessary;
use information only for disclosed and lawful purposes;
protect it against unauthorized access;
limit access to authorized personnel;
respond to applicable privacy requests;
delete or anonymize information when no longer required;
avoid collecting sensitive information unless necessary and lawful; and
comply with cross-border transfer requirements.

Where Anchor processes attendee information on behalf of an Organizer, the Organizer remains responsible for its decisions about why and how that information is used.

The Organizer must not sell attendee information or disclose it to unrelated third parties unless it has a lawful basis and has provided any required notice or choice.

The Organizer is responsible for every field, question, consent request, and notice it adds to an Event registration form.

The Organizer must not request passwords, complete payment card details, authentication tokens, unnecessary government identifiers, highly sensitive information without a lawful and necessary purpose, discriminatory information unrelated to the Event, information intended for unlawful profiling, or information the Organizer cannot protect appropriately.

Consent requests must be clear, specific, and separate from unrelated terms where required by law.

Marketing consent must not be bundled with Event attendance where consent is required and attendance does not genuinely depend on marketing.

12. Communications and Marketing

The Organizer may use Anchor to send lawful Event-related communications.

Communications must accurately identify the Organizer, relate to the Event or another disclosed purpose, avoid misleading subject lines, include required unsubscribe controls, respect opt-outs, comply with applicable marketing laws, avoid excessive frequency, and not contain malware or deceptive links.

The Organizer must distinguish between transactional communications, Event updates, emergency notices, and promotional marketing.

An attendee's registration for an Event does not automatically authorize unlimited future marketing.

13. Tickets and Admission

The Organizer is the party responsible for the Event ticket, admission right, access entitlement, or benefit offered to the attendee, unless Anchor expressly states otherwise.

The Organizer must describe what each ticket includes, disclose restrictions, identify seating arrangements, state whether transfer or resale is permitted, disclose age or identification requirements, honor valid tickets, provide reasonable admission procedures, prevent duplicate or fraudulent ticket use, manage capacity, communicate changes promptly, and provide attendee support.

The Organizer must not oversell capacity unless a lawful and clearly disclosed waiting-list or allocation system applies.

14. Pricing and Disclosures

Before an attendee completes a purchase, the Organizer must clearly disclose the ticket price, mandatory Organizer fees, applicable taxes where required, what the attendee receives, material restrictions, refund terms, Event date and location, whether the Event is in person or virtual, and any recurring charge.

The Organizer must not conceal unavoidable charges, use false discounts, misrepresent limited availability, advertise a materially unavailable price, add undisclosed recurring billing, manipulate currency presentation, or use deceptive countdowns.

15. Refunds, Cancellations, and Postponements

The Organizer must publish clear refund, cancellation, postponement, transfer, and substitution terms before purchase.

Those terms must be consistent with applicable law, the Refund Policy, payment-provider requirements, card-network rules, and representations made to attendees.

Where an Event is cancelled, materially changed, or not delivered, the Organizer must communicate promptly and provide legally required remedies.

Anchor may issue or facilitate refunds where the Organizer authorizes them, applicable law requires them, Platform policy permits them, a payment provider requires them, fraud is suspected, or action is reasonably necessary to protect users or the Platform.

The Organizer remains financially responsible for refunds attributable to its Event.

16. Donations and Fundraising

An Organizer using Anchor to collect donations must accurately disclose the recipient, purpose, legal status of the beneficiary, refund conditions, applicable fees, intended use of funds, targets or deadlines, and any tax treatment.

The Organizer must not create a false beneficiary, misrepresent charitable status, divert funds from the stated purpose, use donations for unlawful activity, make unsupported tax-deductibility claims, conceal material fees, use misleading urgency, or collect funds without required approval.

Anchor may request identity, beneficiary, registration, banking, or purpose documentation before enabling or releasing funds.

17. Payments and Payment Providers

Anchor may use payment providers, including Paystack, to process Event-related transactions.

The Organizer agrees to provide accurate onboarding information, maintain an eligible settlement account, comply with provider terms, provide verification documents, use payments only for permitted transactions, fulfill obligations to attendees, respond to disputes, avoid fraudulent transactions, and cooperate with risk and compliance reviews.

The Organizer's use of payments may be subject to additional provider restrictions, sanctions screening, card-network requirements, and transaction limits.

Anchor does not store complete payment card information.

18. Taxes, Invoices, and Financial Records

The Organizer is responsible for determining whether taxes apply, registering where required, calculating and collecting applicable taxes, issuing lawful invoices or receipts, maintaining records, filing returns, paying taxes and levies, and obtaining professional tax advice.

Anchor may provide technical features that display, calculate, collect, or report certain amounts, but those features do not constitute tax advice.

Anchor may retain transaction and billing records for seven years or longer where required by law.

19. Payouts, Holds, and Reserves

Payouts may be delayed, withheld, reversed, offset, or made subject to a reserve where reasonably necessary because of fraud risk, unusually high refund or chargeback activity, Event cancellation risk, delayed fulfilment, verification issues, sanctions screening, legal requirements, provider instructions, negative balances, suspected prohibited activity, attendee complaints, or other material financial risk.

A displayed balance is not a guarantee that funds are immediately available for payout.

The Organizer must maintain sufficient funds to cover refunds, chargebacks, reversals, fees, penalties, taxes, and other amounts for which the Organizer is responsible.

20. Chargebacks and Payment Disputes

The Organizer is responsible for payment disputes related to its Events, tickets, donations, subscriptions, or representations.

The Organizer must promptly provide proof of purchase, Event descriptions, attendance or access records, refund terms, attendee communications, proof of fulfilment, invoices, and other reasonably requested evidence.

Anchor does not guarantee that a dispute will be resolved in the Organizer's favor.

Repeated or excessive disputes may result in reserves, payout delays, transaction limits, suspension of payment features, Event restrictions, or termination.

21. Event Fulfilment and Attendee Support

The Organizer is responsible for delivering the Event and benefits promised to attendees, including venue access, livestream access, speakers or performances, ticket entitlements, recordings, merchandise, certificates, subscriber benefits, donation acknowledgements, Event updates, and reasonable customer support.

The Organizer must provide attendees with a reliable contact method.

Anchor may assist with technical Platform issues, but the Organizer remains responsible for Event-specific questions, fulfilment, scheduling, content, refunds, and representations.

22. Accessibility and Non-Discrimination

The Organizer must comply with applicable accessibility and non-discrimination requirements.

Where reasonably appropriate, the Organizer should consider venue access, accessible seating, captions, sign-language interpretation, readable materials, alternative formats, screen-reader compatibility, accessible registration flows, assistance for disabled attendees, and a method for requesting accommodations.

The Organizer must not unlawfully exclude or disadvantage attendees based on protected characteristics.

23. Safety, Security, and Emergency Planning

The Organizer is responsible for the physical and operational safety of an Event.

Depending on the Event, this may require capacity planning, crowd management, trained security, emergency exits, medical support, fire safety, weather planning, venue inspections, incident reporting, safeguarding measures, equipment safety, insurance, evacuation procedures, and coordination with authorities.

Anchor does not supervise physical venues or provide on-site safety services unless expressly agreed in writing.

The Organizer must promptly notify Anchor of serious incidents affecting Platform use, attendees, payments, livestreaming, or Event integrity.

24. Minors and Age-Restricted Events

Anchor Accounts are intended for users aged 18 and above.

If minors attend or participate in an Event, the Organizer is responsible for obtaining parental or guardian consent where required, using appropriate safeguarding controls, limiting collection of Personal Information, providing age-appropriate notices, supervising interactions, preventing exploitation or grooming, using suitable content ratings and warnings, and complying with child-protection laws.

Age-restricted Events must use appropriate admission, identity, and access controls.

25. Prohibited and High-Risk Events

An Organizer may not create or operate an Event that violates the Acceptable Use Policy.

Anchor may require additional review for Events involving high financial volumes, charitable fundraising, political activity, investments, medical claims, gambling or raffles, adult content, weapons, controlled goods, vulnerable people, controversial speakers, large physical crowds, cross-border payments, regulated professional advice, or unusually high refund or fraud risk.

Anchor may impose conditions, limits, verification, reserves, delayed payouts, access controls, or other safeguards.

Approval of an Event does not constitute legal, safety, financial, or regulatory endorsement.

26. Chat, Polls, and Audience Engagement

The Organizer is responsible for configuring and moderating Event engagement features.

The Organizer should publish clear participation rules, appoint moderators where appropriate, respond to threats or abuse, remove unlawful content, protect attendee privacy, avoid collecting unnecessary sensitive information, disclose whether messages may be public or recorded, manage polls fairly, and provide a reporting method.

The Organizer must not manipulate polls, fabricate engagement, or present unrepresentative results as independent or verified findings.

27. Analytics and Reporting

Anchor may provide Event analytics, including information about registrations, attendance, livestream performance, watch time, ticket sales, donations, engagement, communications, device categories, and audience interactions.

Analytics may be estimated, delayed, incomplete, filtered, or affected by technical limitations.

The Organizer must not treat analytics as audited financial statements, misrepresent estimated data as verified fact, use analytics unlawfully, identify individuals from aggregated data without a lawful basis, combine analytics with other data for undisclosed profiling, or manipulate engagement.

Event analytics are retained until the Organization deletes them, subject to legal, security, backup, and operational exceptions.

28. Artificial Intelligence Features

Anchor may provide AI-assisted moderation, recommendations, transcription, categorization, search, summarization, analytics, workflow automation, and content assistance.

The Organizer remains responsible for reviewing AI outputs.

The Organizer must not rely on AI output as the sole basis for excluding an attendee, making a safety-critical or similarly consequential decision, publishing allegations, issuing a refund denial, identifying unlawful conduct, or making claims about a person's identity, intentions, health, or protected characteristics.

The Organizer must disclose AI-generated or materially altered content where required by law or where omission would be deceptive.

29. Integrations and Third-Party Services

The Organizer may connect Anchor to third-party tools.

The Organizer is responsible for selecting appropriate providers, reviewing their terms and security, authorizing access, configuring permissions, protecting credentials, complying with privacy requirements, responding to third-party incidents, removing access when no longer required, and ensuring integrations do not violate Anchor policies.

Anchor is not responsible for an external service's independent conduct, availability, security, or data practices.

Anchor may disable an integration that creates legal, security, privacy, performance, or Platform-integrity risk.

30. Sponsorships, Advertising, and Promotions

The Organizer must clearly disclose material sponsorships, paid endorsements, product placements, affiliate relationships, and promotional arrangements.

The Organizer must not publish deceptive endorsements, imply Anchor sponsors an Event without authorization, use Anchor's trademarks without permission, run unlawful promotions, conceal advertising, make unsupported product claims, target restricted audiences unlawfully, or require attendees to disclose unnecessary information to enter a promotion.

Competitions, raffles, giveaways, and promotions must have clear rules and comply with applicable law.

31. Organizer Policies and Additional Terms

An Organizer may establish additional Event terms, such as codes of conduct, admission rules, refund conditions, recording notices, venue policies, accessibility procedures, safety rules, age restrictions, transfer conditions, and community guidelines.

Organizer terms must be available before purchase where material, clear and lawful, consistent with representations made on Anchor, not override mandatory legal rights, not conflict with Anchor's policies, and identify the Organizer as the responsible party.

Anchor is not a party to separate terms between an Organizer and an attendee unless expressly stated.

32. Suspension, Removal, and Cancellation by Anchor

Anchor may restrict, suspend, remove, or cancel an Event or Organizer feature where reasonably necessary because of a policy violation, fraud risk, safety concerns, unlawful activity, intellectual-property complaints, privacy violations, provider instructions, excessive disputes or refunds, technical threats, inaccurate Event information, missing verification, legal requirements, or material risk to users, Anchor, or third parties.

Anchor may act without advance notice where urgent action is necessary.

Where appropriate, Anchor may provide an opportunity to correct the issue or appeal the decision.

The Organizer remains responsible for communicating with attendees and providing required remedies following suspension or cancellation.

33. Organizer Indemnity

To the extent permitted by law, the Organizer agrees to defend, indemnify, and hold harmless Aurelo Technologies, Anchor, and their officers, directors, employees, contractors, and agents from claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable legal fees arising from or related to the Event, Event content, the Organizer's products or representations, physical injuries, missing licences or permissions, infringement of third-party rights, attendee information used by the Organizer, tickets, refunds, payments, donations, taxes, chargebacks, conduct of representatives, breach of these Organizer Terms, or violation of applicable law.

This section does not require indemnification for losses caused solely by Anchor's own unlawful conduct where such liability cannot be excluded.

34. Disclaimers and Allocation of Responsibility

Anchor provides Platform infrastructure and does not control every Event.

Unless expressly agreed in writing, Anchor is not responsible for whether an Event occurs, Event quality, venue conditions, speaker or performer conduct, Organizer representations, physical safety, Event-specific refunds, attendee behavior, external services, products or services sold by an Organizer, charitable use of donations, tax treatment, licensing, or compliance obligations specific to the Organizer.

Nothing in these Organizer Terms excludes rights or liabilities that cannot lawfully be excluded.

The general disclaimers and limitations in the Terms & Conditions also apply.

35. Records and Cooperation

The Organizer must maintain records reasonably necessary to demonstrate compliance, including licences, permissions, performer releases, venue agreements, refund terms, ticket disclosures, transaction records, tax documents, privacy notices, marketing consents, donation documentation, safety plans, attendee communications, and dispute evidence.

The Organizer must reasonably cooperate with Anchor in relation to complaints, refunds, chargebacks, legal requests, security incidents, intellectual-property claims, privacy requests, payment reviews, safety investigations, and policy enforcement.

Anchor may preserve relevant records where reasonably necessary for legal, security, fraud-prevention, dispute-resolution, and compliance purposes.

36. Changes to these Organizer Terms

Anchor may update these Organizer Terms to reflect changes in Platform features, payment services, legal requirements, Event risks, privacy practices, Organizer tools, safety standards, artificial intelligence features, or operational experience.

When changes are made, Anchor will revise the Last Updated date.

Material changes may be communicated through the Platform or by email where appropriate.

Continued use of Organizer features after the effective date of revised terms constitutes acceptance where permitted by law.

37. Governing Law

These Organizer Terms are governed by the laws of the Republic of Ghana, without prejudice to mandatory rights that may apply under another jurisdiction's laws.

Disputes will be handled in accordance with the dispute-resolution provisions in the Terms & Conditions.

38. Contact

Questions about these Organizer Terms may be directed to:

Aurelo Technologies
Accra, Ghana

Support: support@technologies.aurelo.cc
Legal: legal@technologies.aurelo.cc
Telephone: +233 532 396 876