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Important: Deleting your Anchor Account is a significant and potentially permanent action. Review the information on this page before submitting a deletion request.

Before You Continue

Deleting your Account is different from signing out, uninstalling an application, leaving an Organization, cancelling a ticket, cancelling a subscription, requesting a refund, or unsubscribing from marketing communications.

After a verified deletion request is accepted:

your Account will normally enter a soft-deletion period of up to 30 days;
normal access to the Account may be disabled;
active sessions and authentication tokens may be revoked;
eligible profile and Account information will be deleted or anonymized;
some records may be retained where required for legal, financial, security, fraud-prevention, dispute-resolution, or operational purposes; and
permanent deletion cannot be reversed once it has been completed.

For complete details, read the Account Deletion Policy.

What Will Be Deleted or Anonymized

Subject to applicable legal and operational exceptions, Anchor may delete or anonymize:

your profile name and optional profile details;
your profile image;
your password hash and login credentials;
active sessions and authentication tokens;
personal preferences and notification settings;
optional Account information;
direct identifiers connected only to your personal profile; and
other Personal Information no longer reasonably necessary for the purposes described in the Privacy Policy.

Where deleting a record would affect the integrity of an Organization, Event, financial, security, or audit record, Anchor may replace or remove direct identifiers instead of deleting the entire record.

What May Be Retained

Anchor may retain limited information where reasonably necessary to:

comply with legal, tax, accounting, financial, or regulatory obligations;
process or document transactions, refunds, disputes, or chargebacks;
investigate fraud, abuse, unauthorized access, or security incidents;
establish, exercise, or defend legal claims;
enforce our agreements;
preserve Organization and Event records;
maintain security and audit logs;
comply with a court order, lawful request, or legal hold; or
preserve anonymized or aggregated analytics.

Examples include:

Data Category	Standard Retention Period
Soft-deleted Account information	Up to 30 days
Transaction and billing records	7 years, or longer where required by law
Security logs and related audit records	12 months, unless longer retention is reasonably necessary
Event analytics	Until deleted by the relevant Organization
Backups	Automatically overwritten according to infrastructure retention schedules

Retained information is restricted to the purpose that justifies its retention and is not treated as an active user profile.

Organizations and Administrative Roles

Deleting your personal Account does not automatically delete an Organization, team, or workspace.

Before submitting your request, transfer any Organization ownership or administrative responsibilities that should continue after your departure.

If you are the sole owner or administrator of an Organization, Anchor may delay the request until the Organization is:

transferred to another eligible user;
assigned a replacement administrator;
closed through the appropriate process; or
otherwise resolved.

After deletion, Organization audit history may continue to show that an action occurred, but direct identifiers may be removed, generalized, or anonymized where appropriate.

Events and Event Records

Deleting your Account does not automatically delete Events or Event content owned or controlled by an Organization.

The following may remain after deletion:

Event titles, descriptions, schedules, and settings;
livestream recordings and uploaded media;
registration and attendance records;
tickets and transaction history;
donations and payment records;
chat, poll, survey, and engagement records;
Event analytics and reports; and
content owned by an Organization or another rights holder.

Event organizers are responsible for the attendee information they collect through events hosted on Anchor. Anchor processes and stores this information to provide the Services, maintain platform security, comply with legal obligations, and improve our Services.

Tickets, Payments, Donations, and Refunds

Account deletion does not automatically:

cancel a ticket, subscription, or Organization plan;
create a right to a refund;
cancel an outstanding payment obligation;
resolve a payment dispute or chargeback; or
delete financial records that Anchor or a payment provider must retain.

Payments are processed by third-party payment providers, including Paystack. Anchor does not store complete payment card numbers or card security codes.

Save any receipts, invoices, tickets, or donation confirmations you may need before submitting your request.

Download or Transfer Information First

Before requesting deletion, consider whether you need to:

download information you wish to keep;
save transaction records or receipts;
export eligible Event content or analytics;
transfer Organization ownership;
reassign Event management responsibilities;
resolve open support, refund, or payment matters; or
notify collaborators who may be affected.

Information that has been permanently deleted or irreversibly anonymized cannot be recovered.

Confirmation Checklist

Before the deletion request can be submitted, confirm each statement:

I understand that my Account will normally enter a soft-deletion period of up to 30 days.
I understand that I may lose access to my Account once the request is accepted.
I understand that permanent deletion cannot be reversed.
I understand that some records may be retained for legal, financial, security, fraud-prevention, dispute-resolution, or operational purposes.
I understand that deleting my personal Account does not automatically delete Organizations, Events, tickets, donations, transactions, or Organization-controlled records.
I have transferred any Organization ownership or administrative responsibilities that should continue.
I have downloaded or saved any information I wish to keep.
I have read the Account Deletion Policy.

Confirmation Phrase

To help prevent accidental deletion, enter the following phrase exactly as shown:

DELETE MY ACCOUNT

Confirmation field

________________________________________

The submission control should remain disabled until:

every required confirmation checkbox is selected; and
the confirmation phrase matches exactly.

Submit the Request

Primary action label: Delete My Account

Selecting Delete My Account submits a request for review and verification. It does not necessarily cause immediate permanent deletion.

Anchor may require you to:

sign in again;
confirm your password;
verify a link sent to your registered email address;
complete multi-factor authentication;
confirm recent Account or Organization information; or
provide evidence of authority where you act for another person.

After the request has been verified and accepted, your Account will normally enter the soft-deletion process described above.

Secondary action label: Cancel

The Cancel action should return the user to Account settings without submitting a deletion request.

Cancelling a Pending Request

During the soft-deletion period, you may ask Anchor to cancel the request by contacting support@technologies.aurelo.cc.

Cancellation is not guaranteed and may no longer be possible where permanent deletion or irreversible anonymization has begun.

Anchor may require identity verification before cancelling a request.

If you cannot access the Account deletion controls, email support@technologies.aurelo.cc from the email address associated with your Account where possible.

Include:

your full name;
the Account email address;
the relevant Organization or Event, if applicable; and
a clear statement that you are requesting Account deletion.

Do not send your password, complete payment card details, or unnecessary identity documents by email.

Need Help Instead?

You do not need to delete your Account to get help with a technical, billing, Organization, Event, ticket, or access issue.

Contact:

Aurelo Technologies
Accra, Ghana

Support: support@technologies.aurelo.cc
Legal and privacy: legal@technologies.aurelo.cc
Telephone: +233 532 396 876

Implementation Notes

The following implementation requirements are recommended for the Account deletion workflow:

The destructive action should use a clearly differentiated danger style.
The action should remain disabled until all required acknowledgements are complete.
The confirmation phrase should be case-sensitive and must match exactly.
A user should be required to re-authenticate before submission.
Multi-factor authentication should be required where enabled.
The user should receive a confirmation email when the request is submitted.
The user should receive a second notification when the request is accepted and soft deletion begins.
The workflow should identify unresolved Organization ownership, billing, Event, refund, dispute, or security dependencies.
The system should create an auditable record of the request, verification, acceptance, cancellation, and completion status.
Internal logs should avoid storing complete passwords, payment card details, or unnecessary identity documents.
The final confirmation screen should state the date on which the soft-deletion period is expected to end.